How to Reach Us
The fastest way to get your issue resolved is by dropping us an email. Please include your Order Number in the subject line if you are inquiring about a recent purchase.
- Email: info@hydrobuddy.store
- Response Time: We aim to reply to all inquiries within 24 to 48 business hours.
- Business Hours: Monday – Friday | 9:00 AM – 5:00 PM (PST)
- Headquarters: Los Angeles, California, USA
Quick Solutions (Self-Service)
Before sending us a message, you might find the exact answer you need right here:
- Frequently Asked Questions: Answers about insulation performance, cup-holder compatibility, and care instructions.
- Track Your Order: Check the real-time status of your shipment.
- Warranty Claims: Learn about our Limited Lifetime Warranty and how to submit a claim for defective gear.
- Returns & Exchanges: Need to send something back? Check our 30-day hassle-free return policy.